Refund Policy

At CYVARENTH, we strive to ensure the satisfaction of our clients. Our refund policy is designed to offer clarity in circumstances where refunds may be necessary.

Eligibility for Refunds

Refunds are considered based on the following circumstances:

• If the product was defective upon delivery and reported within 7 days.
• If the service was not rendered in accordance with the agreed specifications.
• Non-receipt of products or services within the promised timeframe.

Process of Requesting a Refund

To initiate a refund request, please contact our customer service team at [email protected] with the details of your purchase and reason for the request. Ensure that you include the order number for reference.

Timeframe for Refunds

Upon receipt of your refund request, our team will review and respond within 5 business days. Approved refunds will be processed to the original method of payment within 10-15 business days.

Non-Refundable Circumstances

Refunds will not be granted in the following situations:

• Change of mind after the completion of the purchase.
• Requests made beyond the specified eligibility period.
• Partial service completion as per agreement.

If you have any questions or need further clarification on our refund policy, please don't hesitate to reach out at [email protected].